Projects / Third‑Party Management — Unicare

Module for the largest Home Care in Latin America: provider onboarding, geo‑tracked visits, prescription bidding and quality controls.
Context
Built a third‑party management module for Unimed's Home Care operation to improve allocation, traceability and quality of services at patients' homes.
Highlights
- Provider onboarding and credential management.
- Geo‑tracked visits with check‑in/out and geofence validation.
- Prescription bidding workflow to match demands with qualified providers.
- Service statuses (awaiting, in service, finished) and SLA dashboards.
- Quality checklists, photo evidence and digital signatures.
My role
Led UX flows and front‑end implementation with Ionic + React, integrating with existing APIs and design system guidelines.
Impact
Greater visibility over field operations, faster allocation and more consistent quality across providers.
Third‑Party Management — Unicare
unimedfortaleza.com.br
Results
+60% increase in productivity
+80% reduction in operating cost
Better SLA adherence


